ABOUT US

AYAVA TOURS LLC

Is one of the leading Destination Management Company established last 2007 in Dubai UAE

www.b2btravels.com

Is a product of AYAVA TOURS LLC, one of the advanced b2b online hotel booking system in UAE for both leisure and business travelling. Our main office located in Dubai, United Arab Emirates under Tourism License number: 589835. The company has exclusive departments for the Inbound Asian, CIS, and European markets offering quality service for years. With multilingual staff and a focused on customer service, our company is proud to carry on the U.A.E.'s vision attracting many groups of visitors and contribute to that goal.


Website and booking engine features:

  • Friendly to use and handle
  • Real time availability for the rooms
  • Instant Confirmation
  • Wild range of search criteria
  • Online live support
  • Online payment
  • GSA feature

Our Main Goal : To offer a World Class Services with Chosen Experience and Gracious Hospitality.

Our Mission: To give the best possible benefits to our customers by providing a quality services that will enhance every traveler's journey for an unforgettable experience, with an affordable price.

Our Vision: To be the preferred travel agency with a complete service provider in fulfilling the traveler's needs and be recognized nationally and internationally that will enable us to remain competitive in the market.

We appreciate the importance of team work. Our entry team is well trained, acquainted with higher Culture. Each one of us are aware to provide everything you need to make your trip safe, comfortable, enjoyable. No one among us discard your opinions and suggestions. They are taken sincerely and implemented as well. We provide a professional Travel & Tourism service drawing on our experience and knowledge of all the procedures and requirements. You can rely on us to organize and implement most suitable Travel solution every time. We will be real pleasure doing business with you and if you have any queries or requires further details and agreement, please feel free to contact us.



AYAVA TOURS LLC Product & Services

  • Hotel Booking
  • Flight Bookings & Reservations
  • Visa Services ( All type of the visas on normal and urgent basis)
  • Tour Packages/City Activities
  • Airport Meet & Greet and VIP Services.
  • Transfer ( group, private, luxury private)
  • Travel Insurance
  • Rent a car Services (normal and luxury)

Privacy Policy

GENERAL INFORMATION

AYAVA TOURS commitment towards respect of our customer's privacy is our primary concern. We highly ensure to the best of our ability that all information you will provide to us thru the use of this website comply with applicable data protection and privacy laws. We provide this Privacy Policy statement to impart information and help you understand how we collect, use and protect your information when you visit and use this site. You should read this notice in conjunction with the Terms and Conditions of use of this website. By using this website you conform and signify your agreement to the Privacy Policy set forth herein by AYAVA TOURS LLC. If and should you do not signify conformity towards the policy expressed, we highly advise that you MUST NOT use this Site. Your continued use of this site's following the posting of changes to these terms will mean acceptance of those changes.


INFORMATION COLLECTED

We do not collect nor gather personal information about our customers except those that are rational and with relevance. The only way we will get any information is if you will give it to us when specifically asked. You are not obliged and required to provide any personal information to us unless, except and until you choose to register with us, opt to become a member, make a purchase of the products and services offered and posted in this website, sign up and subscribe to one of our email newsletters and promotions.

Whenever you make a reservation using this Site, we collect the essential data pertinent and applicable to complete and make reservations particularly your personal identification which includes your first and last name, your contact details that includes your telephone number, postal and e-mail address and your reservation details. We require such information so that we can process, fulfill and confirm your transactions and keep you informed of its status. Also whenever you make a purchase in this Site using your credit card, information such as credit card number, credit holders name and expiration date shall be asked. We may also collect in rare instances and circumstances information regarding your IP Address, browser type, domain name and access time as this will be significant in the purpose of our research to improve the service we provide to meet your specific needs and will not be in conjunction to any personal identifiable information that you may submit to us through this site. Through determining the IP address, it shall also assist us in deterring and/or preventing abusive use and performance of criminal activity in this Site.


CUSTOMER'S PERSONAL INFORMATION TO THIRD PARTIES

Whenever you make a purchase or reservation using our Site, your reservation details will be passed on and will be supplied to your chosen Hotel, Resort, Airline, Car Rental and Cruise provider to make the reservation. AYAVA TOURS LLC may also share your personal information when you authorize a third party to use your personal information such as when you participate in contests and games of which we refer to as "SPONSORED ACTIVITIES". When you participate to the activities in "Sponsored Activities" you will either be required or requested to conform and/or give AYAVA TOURS LLC the approval to supply your personal information with which in most cases your mailing address or e-mail address to the Sponsor. In such cases, the sponsor may use your personal identification in accordance with the sponsor's privacy policy. Through this we recommend that you will have to review and understand the other parties' privacy policy prior to engaging into such sponsored activities. AYAVA TOURS LLC may also share your personal information to our business partners with whom we jointly offer products and services. Please do keep in mind that we take no control over the privacy policy practices of these third parties therefore we highly recommend you evaluate their prerogatives prior to deciding to divulge your personal information.


DISCLOSURE OF PERSONAL DETAILS

AYAVA TOURS LLC recognizes and respects the significance of our customers' privacy. The security of all information associated with our customers is an important concern to us therefore we exercise with diligence at the best of our capacity to provide secure transmission of that information from your computer to our servers. Unfortunately we cannot warrant transmission over the Internet to be 100% secure and as we continuously do our best to protect your information, AYAVA TOURS LLC cannot and does not guarantee the security transmitted to us from our online products and services, and therefore you do so at your own risk. When you provide information through the site, it will be provided to AYAVA TOURS LLC as a whole and customers' needs to be aware that it may be accessed from countries whose laws provide diverse decree of protections for personal data and shall be aware that it may not be in parallel to the level of protection provided in your own country. AYAVA TOURS LLC guarantees that it will not pass on, release, divulge and disclose any specific personal information to any third party without your explicit permission or under distinctive circumstances, as such where in good faith, the law requires of it. We may share your personal data in response to subpoenas, court orders or other legal proceedings and/or in exceptional circumstances through judicial or official orders that may require us to hand the data over relevant authority or court to establish and exercise our rights, to defend against legal claims and/or in such cases required by the Law. Other than those mentioned and set above, you will be notified and will be asked for permission when there will be instances that your personal information shall be shared through a third party where you will have the opportunity to choose whether or not to disclose such information.


PROTECTION OF INFORMATION

The data you provided to AYAVA TOURS LLC is encoded and transmitted using SSL (Secure Socket Layer) protocol, a system widely used to encrypt data automatically before transmitting it to us. You need to understand that despite these measures, we do not guarantee that unauthorized access to your information can and may not happen. AYAVA TOURS LLC will not be liable for such any unauthorized access unless proven under the cause of our gross negligence. This Privacy Policy maybe amended, changed, rectified at any time and AYAVA TOURS LLC reserves solely the rights to perform any changes, modification and rectification to this Privacy Policy practice without prior notice and will be applicable soon as they are uploaded and posted in this Site.

Terms & conditions

The rates included in the site are EXCLUDING the tourism dirham which the client has to pay directly to the hotel upon checkout

WE DO NOT COVER ANY SAFETY DEPOSIT WHICH THE HOTEL MAY ASK.

The cancellation policy and the child policy is mentioned on the booking page and is different for every hotel.

AYAVA TOURS is NOT responsible for any damages or loss of goods that may have accrued during the guests stay or travel.

TIPS to the driver & other services provider are not included.

If in any circumstance the guest gets injured or arrested AYAVA TOURS will not be responsible to the guest's actions.

Meet & Greet Service is available according to the package selected.

If Guest is found guilty for his/her action AYAVA TOURS has the right to DISAVOW the guest.

AYAVA TOURS will NOT REFUND any amount in the form of cash or bank transfer but will credit the USERS account for future USE.

By Logging in our Online Booking System through b2btravels.com or online.ayavagroup.com you acknowledge that you have accepted the TERMS & CONDITIONS OF AYAVA TOURS



Refund Policy

Booking and purchase conditions contain limitations and exclusion of liability to any person(s) who books and/or takes any of the holiday and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed. Where you have booked your travel arrangements through us acting as principal, you, or any member of your party, may cancel the travel arrangements at any time, but the cancellation will be effective only if Cancellation is done on our online system or through a mail sent to our reservation department.

THE CLIENT WILL NOT GET CASH TRANSFERRED INTO HIS/HER BANK ACCOUNT. BUT THE ACCOUNT WILL BE CREDITED INTO THEIR CUSTOMER ACCOUNT FOR FUTURE USE.

Contact


Email us at : info@ayavagroup.com
Landline : +971 4 2222668, Fax : +971 4 2223639, Mobile : +971 50 5050292